What the research is about

The goal of the RISE Research Project is to learn about RISE GMI participants’ experiences and to better understand what helps build lasting stability and opportunity. OpenResearch is the research partner for the RISE program.

You will be invited to complete paid surveys during the RISE program about your well-being, finances, health, work, needs, and priorities. By sharing your experiences and perspectives, you’ll help us understand what works and what doesn’t in programs like RISE and recommend better ways to support people and communities like yours.

We’re so grateful for your partnership in this important work.

Research Survey timeline:

  • Baseline survey: Shortly after enrolling in the program 

  • Bi-monthly surveys: Shorter surveys every two months during the program

  • Endline survey: A final survey at the end of the program, similar to the first one

GiveDirectly also sends out monthly payment surveys that are required for receiving RISE payments. These monthly payment surveys are not part of the research.

The research surveys from OpenResearch are completely optional, and your RISE payments stay the same whether or not you participate in the research.

RISE Support & Contact Guide

For Research Questions

OpenResearch is an independent, nonprofit research organization.

We are conducting the research portion of RISE in partnership with RISE participants and their communities. OpenResearch is separate from GiveDirectly and does not run the RISE GMI program, manage monthly payments, or make decisions about benefits or payments.  

Contact us for anything related to:

  • Research participation

  • Research Surveys

  • Interviews

  • How your experiences or feedback are used

RISE Research Team:

  • Phone: (855) 607-0997

  • Email: rise@openresearchlab.org

For Program or Payment Questions

GiveDirectly runs the RISE GMI program and manages the monthly payments.


Contact GiveDirectly for:

  • Questions about the RISE program

  • Questions about your monthly RISE payments

  • Questions about the monthly payment surveys

  • Issues receiving program payments

  • Correcting or updating bank information

  • Non-research questions

GiveDirectly Help Desk:

  • Phone: (855) 599-8574

  • Support form: givedirectly.org/support

  • Hours: Mon–Fri, 9am–5pm ET

For Debit Card Issues (GiveCard)

If you chose a debit card at enrollment, GiveCard provides the debit cards.

Contact GiveCard for:

  • Lost or stolen card

  • Suspected fraud

  • Trouble activating your card

  • Errors with the GiveCard portal/app

GiveCard Support: